Packing porcelain Diana dolls

I am writing this Guide only after receiving a total of FIVE (5) broken, smashed-up and completely ruined porcelain Diana dolls.I could re-sell them as broken dolls, but that is not my Way. I strive to sell quality items and get them to the buyers in the same shape I've sold them. Actually, this Guide can be applicable to ANY breakable object. But the Diana dolls, with their beautifully sculpted arms and legs, are especially vulnerable to breakage. With a delicately made porcelain doll, it must be VERY FIRMLY SECURED to its box.. Without a box, It should be put into a comparably-sized box, lest the doll bounce around inside it during all too often rough handling by the Post Office (sorry, USPS, but I've gotten a few too many badly banged-up boxes...If UPS weren't so expensive, I'd go that route, but then buyers wouldn't be happy with the much higher shipping costs. But, then again, you get what you pay for.) THIS is what "handling" is all about. If sending a Diana doll, correct-sized box or no, a great deal of padding MUST be put between the legs so they don't bang about and simply shatter. The delicate arms need extra padding as well. LOTS of bubble wrap, or other soft and protective materials should be used to ensure against breakage. It is a very disappointing thing for a buyer who has been patiently waiting to hear a strange slinking cound, only to open the package, cut a finger on broken china, and then realize their precious investment has been ruined. And SELLERS, espcially those who have not packaged their items as well as they should have, should be willing to work with very disappointed Buyers who wish a partial refund, or some other compensation. A Buyer who is asked to return a broken item,must sacrifice initial shipping and "handling" charges, PLUS the costs to return a broken item...and wind-up with NOTHING. I had a Seller ask me to return a broken doll at my expense, along with the dress the doll came with and rip-off the doll's wig (which I was unable to do). So, I would have wound-up paying double shipping and handling for a shell of a broken-up doll. Needlessly to say, I asked for a rebate of partial costs instead. If you really pack and ship an item very well, you, as a Seller are entitled to ask for a picture of the broken doll before issuing a credit. That is only fair. I hope that this guide was helpful for both Buyers and Sellers. I can see both points of view. But if you are a Seller, make sure your item doesn't have any wiggle or jiggle room if it is breakable. I hope that this guide has been helpful.

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