Making The sale or Making the Purchase

SELLINGAnyone can SELL an item, but not many can sell effectively, Selling isn't just selling, selling is communicating. You as the seller, need for one to be able to speak to your buyer. You need to be able to answer all their questions, honestly and without any deciet. You are not just trying to make money, remember you need a reputation too, the better the reputation, the better your sales will get. One thing in EBay that I dislike when buying, is looking into a seller's feedback and seeinglots ofnegative feedback about the same problems with the same items. This suggests to me, that the item is in poor quality and the Seller doesn't care as long as they get paid. Many negative buyer feedbacks i know from experience, simply come from the seller upsetting the customer in some way, weather it be poor shipping (Which is not the sellers fault). Or not responding to emails soon enough. and SOME not all, don't ship items at all. One bad thing for ANY seller to do, is to respond to feedbacks in a very unprofessional way by Name Calling, or referring to buyers as "Morons" "Idiots" Etc. Remember, when a potential buyer sees you replying to other people like that, he / she may soon lose interest in your salesmanship ability and in the purchase. When i recieve a negative feedback, i simply respond honestly, firmly but politely. For example, let's say John buys a guitar from me, he gets it, and its broken or not working right, after waiting probably two weeks for it, he is furious and goes directly to his Emails,If Ineglected to gethis email, or wasn't in, he goes to his feedback and leavesme a negative. My reply would be something like: "Seller was unavailable and missed email, Willing to resolve matter". At least a customer who sees THAT may feel a bit more trusting, knowing that you are not ignoring other previous customers. A previous customer should also be a future customer. So by giving something back to them, they feel happier. The best thing you can give a customer, is a little time if they are unhappy with a purchase. Selling is also respecting the customer, because a customer who doesn't feel respected, won't return. You may say, there are millions more of them, but if you keep treating customers unprofessionally, you will soon find that there aren't as many as you think. Because you will be losing them more and more because of your unprofessionalism.Okay, so I agree, the whole point of selling, is making money right? But if we want to make money, and keep making it, we need to be responsive to customers needs, willing to resolve issues, Selling the item is only part of the sale, you have to let the customer know that firstly they can trust your transaction with them. You have to be able to tell them anything about the product you know. You have to RESEARCH the market, find things similar to yours and browse the average cheapest prices. If you want to be successful you need to be able to compete with them.Decide on a minimum amount you wish to walk away with, and start an Auction with that. If yougive enough information in your listing, and you convince the customer that this is a good sale without blinding them with science, you may make more than what you decided, because if you gave enough information, and showed professionalism in your listing, people will fight for YOUR product!BUYINGIf you are Buying an item, as a customer you will always need to read the listing carefully, make sure they accept your payment method, currency. Make sure they ship to wherever you are. Before making a committment to buy, take a look at the seller's history, count the negatives, and it's percentage level. If you see negatives, look athow many out of 100% are negative, then read them all carefully, reading the positives is also important. You know they are good, but if you want to know how impressed buyers were, read them too they are just as important. In the Negatives count how many times you see the same complaint, about the same item, you will get an idea of it's quality as both a buyer and seller i find this important. Also what i find important is how the seller replies to Negative Feedback. To me, a good seller will not insult, verbally abuse or name call the buyer. A good seller will also not make statements about the customer's behaviour because THAT is between the seller and buyer. I find it off putting to see a Seller calling a customer a "Moron" etc. because it suggests to me that the Seller isshrugging off the customer now that they have the money. If a Seller behaves in this fashion, and you are reading it in the negatives, you don't feel so confident going through with the purchase anymore.

---

Orignal From: Making The sale or Making the Purchase